Customer Service Excellence at The North Face

I’ve been using The North Face technical climbing gear since I first started my Seven Summits dream back in the 1990’s. I’m talking everything from the base layer on up. It’s performed marvelously over the years without a hitch. Never a snag. Never a rip. Never an errant drop of water or cold blast of wind to ruin a trip.

I love their gear. Now I love it even more. In addition to my own gear, I now have 4 kids that I’m outfitting for adventure.

One of my boys broke the zipper on his winter coat. I pulled up the warranty link on the TNF website and mailed the coat to them. Several weeks later, no questions asked, no extra money needed, TNF sent my son’s coat back perfectly repaired.

Ice storm_Feb 2013

In this day and age, when big companies are squeezing every cent out of shoppers with little thought to customer service, I applaud TNF for their awesome warranty policy. I’ll keep using their gear and keep buying it for my own brood of rockrats.

Thanks guys!

This message was written by Dr. David Powers. You can always find me at Thanks for reading!

Be sure to check out my book African Snow on Kindle!

Uhuru 1

Youngest Person to Summit a US Highpoint

My youngest boy who is now the youngest person to summit a United States highpoint at the tender age of 19 days old. The previous record was held by William James Dean at 20 days old and was set in 2008. My son Gideon Eleazar Powers was only 19 days old when we had him on the summit of Sassafras Mountain on Wednesday April 6th.
I’m pretty sure this record isn’t broken more often because not many parents are as crazy and adventurous as we are. We would’ve tried to set it sooner but just couldn’t fit the trip into our schedule earlier.  I’ll be perfectly honest. He didn’t walk up the mountain, but that’s within the rules. He was perfectly happy to pose with our summit flag though.
I’m a member and the South Carolina representative of The Highpointers Club. It’s a club that exists to promote the 50 state highpoints, ensure access to each, and help people reach the summits. The highpoints range from the highest, Denali in Alaska at 20,320′, to the lowest in Florida at 345′. Sassafras Mountain in the Palmetto state is listed at 3560′ and is in the lower half of the summits. The highpointing records are maintained by The Highpointers Club and are updated each year in their annual Highpointers Club Directory.
For years now I’ve been working with various groups and government agencies to improve access and amenities at Sassafras Mountain. We’ve made a lot of improvements at the summit, including new signage and an overlook that was built by the Department of Natural Resources.

Recommended Reading…

Highpoints of the United States: A Guide to the Fifty State Summits"".

Seven Summits"".

Mountaineering: Freedom of the Hills: 50th Anniversary"".